Terms of Service for Whitebird.co.uk
How to order.

Simply click on the online shop to view the product sections, choose a section of products and then choose a product. Click on Add to Basket at the bottom right hand corner of the product information you will be guided through the simple ordering process that is via our secure server.

Frequently asked questions
Who are whitebird.co.uk?

Whitebird.co.uk feel that it is important to you our customers to know exactly who we are and what we believe. This is the reason that our home page tells you What We Do, Who We Are and What We Believe, instead of bombarding you with adverts for products you don’t need. We would like to let you decide what you may wish to purchase, instead of ‘shouting’ adverts at you. Whitebird.co.uk decided from the outset that the site would be as clean cut, simple to use and as unobtrusive as possible. Find out exactly who we are and where we come from on our home page and in about us.

When will I receive my order?

Whitebird.co.uk takes pride in the level of service we provide. We aim to dispatch all orders as soon as possible and without delay. We quote a number of days each individual product should take, but in most cases you will receive delivery in less days than quoted. If it is the case that you have ordered a mixture of smaller and large products, we may dispatch them separately. When we receive your order to process, you will be emailed to acknowledge the receipt of the order, and then telephoned to inform you of exactly when you can expect your order to arrive.

Will I receive a receipt for my order?

Yes. Following the dispatch of your order, you will receive a printed summery of your order including a paper receipt detailing payment.

Is there a charge for delivery?

Each item below the value of £30 will be charged delivery. The price for delivery is quoted in the detailed summery of each product. The maximum amount charged for a multiple of products that amount to less the £30 will be £8.50. All orders totalling over £30 will not be charged delivery.

How can I return faulty goods?

Whitebird.co.uk tries very hard to ensure all products are in perfect condition prior to dispatch. If there is an unfortunate instance when you are not happy with the quality of a product, or it is faulty in any way, we will be more than happy to exchange your product, or agree an amicable solution to the situation. If you need to contact us, simply email customer.service@whitebird.co.uk explaining what the problem is, or alternatively telephone 01604 755550 to speak to one of the whitebird team. Our whole business is geared around ensuring the satisfaction of our customers; therefore we will do whatever necessary to ensure your satisfaction. If you have received faulty goods, whitebird.co.uk will take care of any costs involved in returning the product to us. Any queries we receive by email regarding faulty goods will be dealt with immediately. Your statutory rights are not affected.

What If I want to return or exchange goods?

If you wish to return any item(s) purchased from whitebird.co.uk, you may contact us via email at customer.service@whitebird.co.uk or telephone 01604 755550. We will be pleased to assist you and guide you through the return procedure. If the product is not faulty, you will be offered an alternative product or offered a full refund less the cost of the return delivery charge providing the product is returned un-damaged and in the same condition it was originally dispatched in.

I would like to comment as a customer

We would be very pleased to hear from you if you have any comments regarding the service you received from whitebird.co.uk, or you have comments on any other aspects of whitebird.co.uk. Simply email customer.service@whitebird.co.uk and we will respond within two days.



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